Vivint DTH Sales

One of the major parts of being a designer at Vivint is to support the direct to home sales teams. From creating apps and websites to designing gear and events, the goal is to make sure the sales reps are always motivated and have the tools they need to succeed. When doing designs for this part of the company it’s encouraged to think outside the box and focus on the performance of systems. From this work, I created and led a new UXUI team dedicated to our sales force, creating new award-winning sales apps and materials.

Connect - Sales Enablement App

When I joined Vivint, I inherited ownership of Connect, an internal door-to-door sales app that had become essential- but also infamous for constant crashes and poor usability. Built in Adobe InDesign and hosted on a soon-to-be-deprecated platform, it was holding back thousands of sales reps in the field.

Recognizing both the pain points and the potential, I led a complete rebuild of the app from the ground up, migrating it to a new, more stable platform (Tiled) and redesigning the entire user experience around the real needs of the sales force. My focus was on speed, clarity, and reliability- making it effortless for reps to access sales materials, competition insights, legal documents, and key app links on the go, no matter where they may be, online or offline. From the logo design to the individual product icons, ever piece of the app was redesigned, reconsidered, and reimagined.

Over the next two years, I ran continuous review cycles, user interviews, and feedback sessions that drove multiple major releases. Each iteration introduced meaningful UX and performance improvements, ultimately reducing app downtime to under 5% and restoring confidence in the product. Usage skyrocketed from roughly 200 active users to more than 4,000 during the initial launch season, and subsequently lead to some of the most successful summer sales seasons in recent years- a clear sign of regained trust and real-world impact.

Beyond the numbers, Connect became a vital communication bridge between corporate leadership and the sales team— streamlining training, ensuring compliance, and improving overall sales efficiency. I also collaborated closely with the Tiled product team, identifying bugs, shaping new features, and building a strong partnership that benefited both companies.

This project exemplifies how I approach design: identify the friction, engage real users, rebuild with purpose, and deliver an experience that works beautifully in the moments that matter most. Thoughtful, intentional, and data-driven design decisions not only improve the experiences of tools used every day, but it impacts the bottom line.

An advertisement for Connect app, now available on Apps@Work and Insider, with a orange gradient background and white text.

Preview image of a Premier League game video thumbnail featuring a cityscape with a river, bridge, and high-rise buildings, branded with Premier League graphics and logos for 2021.

Display of Vivint smart home products including cameras, thermostats, door locks, sensors, garage controller, airbridge, smart plugs, and accessories on an ipad app.

A responsive website displaying the 'Viper Gear Series' with a 'View Now' button, featuring images of products and people, and navigation icons at the bottom, shown on both a desktop and a mobile device.

Screenshot of a website and smartphone with a sliding menu on the left side of the website displaying various menu options. The website has a banner with the words 'GAMER SERIES'. The menu has many options

A smartphone and a tablet display a website promoting sports competitions, featuring a woman with curly hair in a neon-lit environment at the top, with various competition logos and schedules below.

A mobile website homepage for Viper Gear Series, featuring sections for Products, Competitions, and Recruiting, with icons below and a green chat notification labeled 'The Feed' with two unread messages.

Mobile app menu with options: Products, Competitions, Recruiting, The Feed, Insider, Podcasts with a red 'New' label, Payscales & Training, Resources, Videos, Vivint Store. Greeting 'Hello, Nate Madsen' at the top.

A woman with curly hair standing in front of red neon lights, wearing a gray jacket, holding the collar with a serious expression.

A smart outdoor security camera mounted on a wall with a red ring around its lens, part of the Vivint Smart Home product line, labeled as Outdoor Camera Pro.

Diagram showing different sizes of home security system components, including a large illustration of a touch screen control panel, a medium-sized keypad, and small icons representing a door sensor, motion detector, and other sensors.

Collection of various small electronic and communication device icons arranged in rows.

Additional App Design

In addition to leading the redesign of the Connect app, my role at Vivint extended into conceptualizing, designing, and launching new digital sales tools while modernizing legacy systems that the field and corporate teams relied on daily.

I worked closely with sales leadership, marketing, and training teams to identify friction points in the selling process and uncover opportunities where design could make an immediate, measurable impact. This included developing new pay calculators, quote builders, and onboarding tools that simplified complex product information and empowered and motivated reps to find new customers.

Beyond new initiatives, I also audited and refreshed existing tools, many of which had grown outdated or inconsistent across teams—bringing them up to modern standards in both usability and brand alignment. These updates improved adoption rates, reduced onboarding time, and ensured a unified experience across all touchpoints of the sales journey.

Through this body of work, I focused on bridging the gap between design and sales enablement—creating intuitive, scalable solutions that helped the organization operate more efficiently and communicate more effectively. Each project reinforced my belief that thoughtful UX and strong visual systems are powerful drivers of clarity, confidence, and connection within any sales organization.

A collection of mobile app screens for an app called Vivint Sport, showing various pages including past battles, build battle, head-to-head matches, race, series, game type selection, and an art board with options for game types and divisions.

Screenshots of a mobile app interface called TransActions showing different pages for managing employee overrides and service commissions for various roles, such as manager and director, with options to select, edit, and apply changes.

A collage of screenshots from a lead management mapping app showing different map views, menus, and interfaces, including lead locations, management options, and contact details.

Screenshots of an app interface documenting a smart home security subscription purchase process across multiple iPads. The screens show payment details, package options, hardware summaries, and configuration steps, with orange navigation bars and icons for options and confirmation.

Screenshots of a mobile app interface for the Vivint Home Opener event and schedules, showing sections for schedules, maps & events, and individual daily schedules with detailed event listing

Recruiting Website

A webpage from Vivint with a background image of people smiling and raising their hands in a celebratory gesture. The text on the page reads, "We are redefining the home experience," with a mission statement about creating a smarter, safer home that

Group of people in a meeting, celebrating and high-fiving each other in a bright office space.

Sales Competitions

A close-up of a man with tattoos and jewelry, wearing a black suit jacket, with the words "PREMIER LEAGUE" in red text at the top, and additional red text with details about soccer conferences, seating, and standings.

Movie poster for 'Dream Team' with a large image of a person in black pants and red shoes, viewed from behind, with a smaller person in black in the distance with a desert landscape and cacti, and bold red text that says 'Dream Team' with the tagline

Gear Incentives

Open black backpack with a patterned interior and multiple compartments, placed on a concrete surface.

A person in a white shirt and black backpack is standing on a city street, holding out their hand with a Vivint pouch floating in front of their face, obscuring it.

A person wearing a baseball cap and backpack stands on a city street at night, with the Chicago theater marquee in the background.

A man wearing a yellow cap and white t-shirt standing on a crowded street at dusk with blurred colorful lights in the background.

A young man in a tie-dye hoodie and black pants lunges forward on a stone ledge in an urban park, with city buildings and trees in the background.

A person sitting on steps, wearing black pants and an orange sneaker, touching a black Vivint backpack placed on their lap.

Close-up of a black backpack with patches, one displaying the number '99' and the other an American flag.

Close-up of a man wearing glasses, a gray cap, and looking to the left on a sunny day with palm trees in the background.

A man wearing sunglasses and a white T-shirt with a blue topographic map design on the back, standing in front of a colorful abstract mural with orange, purple, green, and black hues.

Two men sitting on the sidewalk against a mural wall, relaxing with drinks near a portable cooler.

Close-up of a person wearing a light green sweatshirt with yellow text on the chest, standing outside in a city street with blurred buildings and cars in the background.

Events

Large sign with the text 'Welcome to the Home Openner,' with a house icon integrated into the text. The background features a futuristic design with blue and green lines on a dark background.

A pile of promotional tags with the text "THE HOME OPENER" and "vivint.SmartHome" printed on them, featuring a green, blue, and black color scheme.

People walking and chatting at a SmartHome event with displays and posters, including a large illuminated sign that says 'IT'S A NEW ERA' and a wall with mannequins wearing smart clothing.

Modern home decor display with illuminated house-shaped and circular light fixtures in a dark room.

Exhibition display with large vertical panels featuring images of people engaged with technology and nature, with the text "WE'RE ALL IN" across some panels, at a promotional event for vivint SmartHome.

A man stands on a stage during a presentation, with a large screen behind him displaying the text "vivint.SmartHome". The stage has a banner at the front with the text "THE HOME OPENER" and "vivint.SmartHome".

An indoor stage setup for a product launch event titled 'The Home Opener'. The stage features a gray sports car, two white armchairs, and a small table. A large digital screen displays the event name with various images and promotional text. The even

Three shiny trophies on a table at an event with an audience and bright lights in the background.

An indoor conference stage with a large screen displaying financial figures and the text 'The Home Opener' and 'vivint.SmartHome'. The stage is illuminated with blue green lights, and chairs are arranged in front of it for an audience.

Stage setup with two large house-shaped structures, one pink and one white, with a pink ball in front of the pink house and a black triangle and colored panels in the background. Curtain and stage lights are visible.

A man speaking on stage in front of a large screen displaying the text "The Home Opener" in bold letters with a geometric background in red and blue.

People standing on a stage, with one man speaking into a microphone, in front of a large black and white billboard featuring two men's faces and the word 'battle' in large colored letters.

A man speaking on stage at a presentation, with a large screen behind him displaying a tablet interface.

Three glass trophies, with the central one being the largest, are displayed on a stage with a backdrop that has the text 'The Home Op' visible, suggesting a presentation or awards event.

A stage with large screens displaying text and logos, with chairs and people seated in front, in a dimly lit venue with chandeliers hanging from the ceiling.

Large white hashtag sign with the words 'ONLY WIN' arranged in three-dimensional block letters at an indoor event, with dark curtains and lighting in the background.

An indoor event space with a large screen displaying a man among clouds and mountains, with several banners and signs for Prize Pickup and VIPER, and seating arrangements including chairs and tables.

A vertical banner displays the text "The Cup" with a star symbol on a purple and pink gradient background. Behind the banner, there is a dark curtain with purple lighting, and a table with some folded items on it.

People attending a convention or event in a large indoor space with booths and displays. Some are speaking with staff, others browsing or waiting in line. Many are wearing casual clothing, and some are wearing masks.